Don’t Miss Broadstairs

Privacy Policy

Last updated: 19 March 2026

1. Who We Are

Don’t Miss Broadstairs is a Substack-based newsletter and community publication dedicated to celebrating local life in Broadstairs, Kent. We cover local events and listings, food and drink guides, and community news — helping residents and visitors make the most of this special corner of the Kent coast.

For the purposes of UK data protection law, the data controller for this publication is the operator of Don’t Miss Broadstairs. If you have any questions about this policy or how your data is handled, please contact us via the Substack messaging feature or by email as listed on our Substack profile page.

2. What Personal Data We Collect

Don’t Miss Broadstairs is published entirely through Substack. We do not operate any independent website, app, or data collection system. All personal data collected in connection with your use of this newsletter is processed through Substack’s platform.

The data Substack collects when you subscribe to or interact with Don’t Miss Broadstairs may include:

• Your email address (required to deliver the newsletter to you)

• Your name, if you provide it when subscribing or commenting

• Payment information, if you choose a paid subscription (processed securely by Stripe on Substack’s behalf — we never see your full card details)

• Usage data such as whether you opened an email or clicked a link (collected automatically by Substack)

• Any information you voluntarily share when leaving comments or sending messages through Substack

3. How We Use Your Data

The personal data collected through Substack is used for the following purposes:

• To deliver the Don’t Miss Broadstairs newsletter to your inbox

• To manage your subscription, including processing payments for paid subscribers

• To enable you to comment on posts or interact with the community

• To understand how our content is performing (e.g. open rates, engagement) so we can improve it

• To communicate with you about your subscription or any changes to this policy

4. Our Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your personal data:

• Contract: Processing your email address and payment details is necessary to fulfil your subscription.

• Legitimate interests: Analysing newsletter engagement (open rates, clicks) helps us improve our content and serves our readers’ interests.

• Consent: Where Substack requests your consent for specific data uses (such as marketing communications), you may withdraw this at any time.

5. Substack’s Role as Data Processor

Don’t Miss Broadstairs uses Substack, Inc. as its publishing platform. Substack acts as a data processor on our behalf, meaning they process your personal data only in accordance with our instructions and their own platform terms.

Substack maintains its own Privacy Policy, which sets out in detail how it handles subscriber data, including the technical and organisational security measures it applies. We strongly encourage you to read Substack’s Privacy Policy at: https://substack.com/privacy

Substack is a US-based company. Where your data is transferred outside the UK, Substack relies on appropriate safeguards (such as Standard Contractual Clauses) to ensure your data remains protected in accordance with UK GDPR standards.

6. Free and Paid Subscribers

Don’t Miss Broadstairs offers both free and paid subscription tiers.

Free subscribers receive selected newsletter content by email. Paid subscribers receive full access to all posts and any exclusive content. For paid subscriptions, payment is handled entirely by Stripe through Substack’s platform. We do not store or have direct access to your payment card information.

Your subscription tier (free or paid) is recorded by Substack to manage your access level. This is necessary to fulfil our contractual obligations to you as a subscriber.

7. Sharing Your Data

We do not sell, rent, or trade your personal data. Your data is not shared with third parties by Don’t Miss Broadstairs directly, except as follows:

• Substack: As outlined above, Substack processes your data to operate the newsletter platform.

• Stripe: Payment data for paid subscriptions is handled by Stripe, Substack’s payment processor.

• Legal obligations: We may disclose data if required to do so by law, or to protect the rights, safety, or property of our publication or its readers.

8. How Long We Keep Your Data

Your personal data is retained for as long as you remain a subscriber to Don’t Miss Broadstairs. If you unsubscribe, Substack’s standard data retention processes will apply. Please refer to Substack’s Privacy Policy for specific retention periods.

You can request deletion of your personal data at any time (see Section 9 below).

9. Your Rights Under UK GDPR

As a UK resident, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you.

• Right to rectification: You can ask us to correct any inaccurate or incomplete data.

• Right to erasure: You can ask us to delete your personal data (the “right to be forgotten”).

• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.

• Right to data portability: You can request your data in a structured, machine-readable format.

• Right to object: You can object to processing based on legitimate interests.

• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us via Substack’s messaging feature or the contact email on our profile. We will respond within one month. Some rights may be exercised directly through your Substack account settings.

10. Cookies and Tracking

Don’t Miss Broadstairs does not set cookies directly. However, Substack’s platform may use cookies and similar tracking technologies when you visit a Substack publication page or interact with emails (e.g. tracking whether an email was opened).

For full details of cookies used on the Substack platform, please refer to Substack’s Privacy Policy and Cookie Policy.

11. Children’s Privacy

Don’t Miss Broadstairs is not directed at children under the age of 13, and we do not knowingly collect personal data from children. If you believe a child has subscribed without appropriate consent, please contact us and we will take steps to remove their data.

12. How to Complain

If you have concerns about how your personal data is handled, please contact us in the first instance and we will do our best to resolve the matter.

You also have the right to lodge a complaint with the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk | Helpline: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this document. Where changes are significant, we will notify subscribers via the newsletter.

Continued use of your subscription after any changes to this policy constitutes your acknowledgement of those changes.